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Service Innovation: (Having a) Meeting with Customer Needs
Vast number of new service concepts fail (> 4 out of 10), because they are build first and then introduced to the market (Bettencourt, 2010). The focus should be another way around and shifted away...
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Hey executive! A few tips to make your organization strategically agile
“The only thing constant is change” – Heraclitus We know your job as an executive is getting tougher and tougher no matter in what business you´re in. Operating environment is getting more and more...
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Competing with Business Models
“If you are not thinking about business models, you are an irresponsible leader.” Co-author of Business Model Generation (Osterwalder & Pigneur, 2010) Alexander Osterwalder challenged Finnish...
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Facilitating an awesome ideation workshop
“Service design cannot be learnt by reading, but through practice” described Marc Stickdorn, co-author of the black book “This is Service Design: Basics, Tools Cases” (2011). Marc Stickdorn held three...
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Experiences from the 5th Annual SID Seminar
The 5th Annual Service Innovation and Design Seminar was held on March 14th 2013 at Laurea Leppävaara. Almost 200 participants with different backgrounds shared this day by learning and discussing...
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Master Thesis: Empowering Child Sponsorship with Service-Dominant Logic
Child Sponsorship is highly motivational form of regular giving. Largest child sponsorship organizations in Finland are currently Plan, World Vision and Fida. Picture taken from Fida’s project in...
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